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Durham Billing services for Sewer and Water services

Customer support

Customer Billing Services important address and contact numbers

Client Billing Services (CBS) staff are devoted to providing timely and accurate charging for sewer and water services. Staff handle disconnecting/reconnecting services for non refundable establishing new accounts, accounts billing, accounts queries and

investigation/evaluations, and final balances. Residents can ask sewer and water services like water usage evaluations.Questions regarding invoices, water meter readings, sewer and water reports, and overdue accounts might be led into Durham One Call at 919-560-1200, or submit a petition .

Customer Billing and Account Portal

The town has produced a fresh and customer portal comprising services, for example much more, and e billing, text and email notification. All clients should produce a merchant account. The portal site is currently online at For a set of frequently asked questions and responses about the newest portal site, click-here.

Starting a Fresh Service

If you have the property where service is being requested by you or are purchasing, you might telephone Durham One Call in 919-560-1200 to set the service. If you’re renting/leasing the house where you’re asking services, then you must offer Customer Billing Services having a copy of your rental and cover the necessary deposit. You can also ask new service on the web .

You can telephone or come by your office to prepare a business accounts. A deposit can be needed for all these reports. Remember services will likely probably get in touch with the close of the following weekday, and that for many sorts of reports you must contact Client Billing Services at the least a day before connection. All residue have to be paid prior to water placed on the billing statement or being put on your name.

The way to Discontinue Service

Customers might telephone Durham One Call at 919-560-1200 to ask service disconnection. 1 business day notice is necessary, and also disconnection of services will take place Any residue will be placed on the charge.

The Way to Boost Your Bill

There Are Lots of ways Utility payments could be created on line at the Town’s brand new client billing and accounts portal site , or at the e-Durham site (Please notice, e-Durham has been phased out and replaced using all the new portal site )
Pay by telephone – call 919-560-1200,
Option 1
Pay with cash, check, charge card, or digital draft at the cashiering counter in City HallEmail
your payment in check or money order with payment stub to:City of DurhamP.O. Box 30041Durham, NC 27702-3041Produce a residue at the night drop box located at City Hall’s Mangum Street entry

The Way Your Bill Is Terrible

Following the water meter will be finished bills are processed from month to month the next working day. Unusually readings have been checked before statements are sent. When reviewing your bill, you believe it’s wrong, you might telephone a customer support representative for aid.

Give Contribution to plant a Tree

You are able to assist the Town of Durham plant trees by simply making a contribution into the Water in to Trees app through your own water bill. Your contribution by means of this app that is optional is going to be used by the urban forestry program of Durham to obtain trees such as green spaces, parks, and roads. Trees provide fresh air and water to Durham residents, exercise and healthy places for outdoor activities, energy conservation, and greater land values.

Payment trademarks

Payment is due 21 days following the billing date in your announcement. In the event the total amount due isn’t paid within 21 days, overdue charges of $5 or even one per cent (whichever is greater) will accrue on the outstanding balance.

After approximately 30 days, you’ll be given a note with a disconnect date teaching one of this sum that needs to be paid by 5 pm that daily ahead of the preceding date.

The service will be fined for non-refundable if charges aren’t paid by the date and also a penalty fee will be added into your accounts. Water service won’t be revived until all charges have been paid off.